I'm Made Perastiya — a remote assistant who runs lead generation, outreach, and research operations for founders and small teams, plus the customer support, admin, and scheduling that keep everything moving. Carefully, consistently, and without you having to chase me.
A reliable pair of hands for the work that quietly keeps a business running.
I'm a remote support professional based in Bali, with a background spanning tourism services, customer communication, and business coordination. I hold a Bachelor of Computer Science from STIKOM Bali, so I pick up new tools and systems quickly.
Detail-oriented, organised, and motivated to grow alongside the people I work with — whether that's a one-off project or long-term support. Flexible across international hours, and committed to keeping your work clean and on time.
Hand me one task or the whole list. Either way, I run it independently and keep everything easy to find.
Fast, friendly, professional responses across email, chat, and social — so customers feel looked after and your inbox stays handled.
Appointment scheduling, calendar and file management, follow-ups, and the recurring tasks that quietly pile up.
Accurate research organised into clean spreadsheets you can actually use, with information verified and recorded carefully.
Building qualified prospect lists with verified company details, following a defined process so the data stays consistent.
Itinerary coordination, bookings, and traveller communication — a specialty from years of tourism work in Bali.
Keeping records tidy, supporting outreach, and managing customer information so nothing slips through.
Live sourcing tracker I maintained for Recess — creator links and handles are blurred to protect privacy.
A 500-lead founder list and the outreach funnel tracker I built and run. Names, contact links, and the client's identity are blurred to protect privacy.
A strategic hospitality growth proposal I prepared for Jasri Ombak (East Bali) — positioning, digital visibility, and a 30–90 day roadmap.
How I run a high-volume, fully remote job-search and outreach operation for a client — from sourcing live roles to a tracking system maintained every day.
161
Applications tracked
30/day
Daily target
8+
ATS & job platforms
25
Founder outreach
A US-based product & design professional was running a multi-track job search across the US and Canada while building a startup. They needed someone to run the search day to day, at volume, without losing accuracy.
I own the daily pipeline: finding and verifying live roles, matching the right resume, drafting tailored cover letters and screening answers, and submitting across 8+ platforms. I built and maintain a versioned tracking system with a live status dashboard, and flag location or domain mismatches before applying so no time is wasted.
161 applications logged in a clean, color-coded system, working to a target of 30 a day and 25 founder outreach messages. I also caught and fixed ATS data errors before submission — mismatched employer fields, wrong work-authorization answers — that would otherwise have auto-rejected the client.
Client names and personal data are redacted. The live tracker holds the full 161-application history with dashboard, priority, status, and notes.
Thought it was a pretty successful first week — a couple of calls booked this week, so awesome stuff so far!
Actual client message (Discord).
A completed, paid job on Upwork with a 5.0 rating — job details and client redacted.
Tell me what's eating your time. I'm happy to start with a small task so you can see how I work before committing to anything longer term.
RatesTailored to each project — share your scope and I'll put together a fair, transparent quote.